ARIA - A User Guide

1. All Sales Are Final

All sales are final.

We do not accept returns, exchanges, or refunds once an order has been confirmed and shipped, except in cases where the item is defective or damaged upon arrival.

2. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, you may request a return or refund within 7 days of receiving your order.

To be eligible:

• The issue must be reported within 7 calendar days of delivery

• The item must be unused, in its original condition, and in its original packaging

• Proof of defect (photos or videos) is required

  
  

Please contact us at [your email] with:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the defect

3. Review & Approval Timeline

• All return and refund requests are subject to review.

• Review and approval will be completed within 3 business days after we receive your request and supporting materials.

• Once approved, we will provide return instructions via email.

• Unauthorized returns will not be accepted.

4. Refunds

• Once the returned item is received and inspected:

• Approved refunds will be issued to the original method of payment

• Refund processing times may vary depending on your payment provider

Please note:

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item is confirmed defective

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or discounted items

• Digital products or downloadable content

• Custom, made-to-order, or personalized items

6. Exchanges

• We do not offer exchanges.

• If a defective item is approved, a replacement or refund will be offered at our discretion.

7. Contact

If you have any questions regarding our Return & Refund Policy, please contact us at

1. Processing Time

All orders are processed within 3–5 business days after payment is confirmed.

You will receive a confirmation email once your order has been shipped.

Please note:

• Processing time does not include shipping time

• Orders are not processed or shipped on weekends or public holidays

2. Shipping Destinations

We currently ship to:

• Canada

• United States

• Selected international destinations

If your country is not listed at checkout, shipping to your location may not be available at this time.

3. Shipping Rates & Methods

Shipping costs are calculated at checkout based on:

• Destination

• Package weight and size

• Selected shipping method

• Available shipping options and estimated delivery times will be shown during checkout.

4. Estimated Delivery Time

Estimated delivery times vary by location and carrier:

• Canada: 3–7 business days

• United States: 5–10 business days

• International: 7–21 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, including customs processing, carrier delays, or local conditions.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are not included in the product price or shipping cost

• Customers are responsible for any additional customs or import fees

6. Tracking Information

• Once your order has shipped, you will receive an email with tracking information (if available).

• Please allow up to 24 hours for tracking updates to appear after shipment.

7. Lost or Delayed Packages

We are not responsible for:

• Delays caused by shipping carriers

• Lost packages due to incorrect or incomplete shipping addresses

If you believe your package is lost or significantly delayed, please contact us at [your email], and we will do our best to assist you.

8. Incorrect Address

• Please ensure that all shipping information is accurate at checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply for reshipment.

9. Contact

If you have any questions regarding our Shipping Policy, please contact us at